Guest Management for modern hospitality operators
All-in-one Guest Experience Management System.
Problems We Target
About GMS
Who is this for?
Core Modules
Guest Communication
The OneAvant in-room tablet, your guest’s portal to a superior stay. Branded and customized to your identity. The OneAvant guest experience app, a mobile version that lets your guests chat and order on the go. Guests can chat with the hotel, send voice messages, and enquire about your services, all in one place. Instant in-chat auto-translation that supports 100+ languages. Removing the language barrier completely. A new angle on the in-room phone, guests can call your staff or departments depending on availability, and even hop on a video call.
Guest Journey
Start your guest’s experience before they arrive, our welcome emails include enticing upsells directly from your catalogue. Customize your paperless pre-check-in form, which guests receive via email or WhatsApp to ensure a fast check-in experience. Or use the paperless check-in on-arrival for easy, eco-friendly information collection. Boost your revenue by giving guest multiple opportunities before they arrive, and during their stay to upgrade, get add-ons, or make special requests. Keep a record of your guest’s preferences, to make each stay at your hotel a personalized and unique one.
Ordering & Services
Guests can order food using our intuitive menus and dining feature, customizing each order, and even scheduling orders in advance. Upsell your guests on addons, upgrades, and services using our smart-upsell system, that lets you show the right upsell at the right time. Allow your guests to request room-cleaning, wake up calls, taxis and much more directly from the app.
Curated Content for Guests
Guests can find guidebooks to walk them through your amenities, local sights and much more, inserting relevant upsells at the right time. Or they can receive posts and announcements about upcoming events, activities, and limited availability services.
Managed by your team
With admin tools designed to be as easy as posting on social media, our system lets you add new dining and activities menus, post announcements, write guide books, and create upsells directly from the admin panel. Each piece of content tracks how many views, and engagement it had, and can easily be disabled and enabled for your guests.
Your Software & Your Brand
All guest facing screens from the mobile app, to the pre-check-in, and in-room tablets all have your branding, logo, colors, and a theme to give your guests the exact experience you envision. No Guest Experience is complete unless the guest experiences it your way.
Traceability & Administration
With a robust user management system, all your staff will have access to only what they need to have. Staff can engage with the guests from the admin panel, or from the Companion App, allowing them to have an intuitive, and easy way to keep up with what they need to do. Escalation and alerting means no guest request goes unnoticed, if something slips by staff, managers get prompted to look into it.
Smart Rooms
Transform the guest experience with OneAvant’s native smart solutions, offering one-touch control over lighting, climate, and locks. Designed for easy integration at any stage of your hotel's lifecycle, our open-hardware system guarantees wire-free installation in hours, proactive maintenance alerts, and seamless scalability without vendor lock-in.
Supporting
Hospitality Standards & Compliance Goals
OneAvant equips hospitality teams with systems, records, and workflows that support industry standards, service targets, brand audits, and sustainability goals. While independent bodies grant certifications, OneAvant provides the operational clarity, visibility, and consistency needed to work toward them.
The Four Value Propositions
Frequently Asked Questions
Is Ledger only for real-estate developers?
Can Ledger manage both properties and land?
Can Ledger help with due diligence?
Does Ledger replace accounting software?
See GMS in action.
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